Telephone sales consultant

Are you a friendly, competent and efficient person? Denis Office Supplies & Furniture is the right employer for you! For us, service has been a priority for more than 50 years, for our customers as well as for our employees.

WHAT ARE THE ADVANTAGES OF WORKING FOR US?

• Full time position, 35 hours/week, Monday to Friday from 9am to 5pm;
• Salary: 19.50$/hour + commissions
• Employee discount on all merchandise
• Group insurance plan (accident/medical, dental, salary/disability)
• 3 weeks vacation after 1 year
• Paid training is provided on your first day to facilitate your integration into your new role
• A structured and professional work environment where all the resources you need are at your fingertips
• Experienced and motivated colleagues to help you do your best
• Accessible and open-minded managers ready to answer your questions and provide advice
• An environment where personal initiative is valued

WHAT IS THE ROLE OF A TELEPHONE SALES CONSULTANT?

Under the supervision of the Customer Service Supervisor, the telephone sales consultant's main responsibilities will be

Business development (telephone)

• Greet customers on the phone in a warm and courteous manner
• Promote and sell products and services to existing customers
• Handle all requests received from customers by phone, fax or email
• Process orders placed by phone, fax and email.
• Work in collaboration with the corporate account managers
• Develop the customer account base in order to maintain and increase the volume of purchases
• Analyze customer accounts to detect opportunities or anomalies
• Follow up with customers who are no longer purchasing at their regular frequency in order to understand and remedy the situation;
• Make outbound calls to follow up on new products, present promotions or other.

REQUIRED PROFILE of the telephone sales consultant :

• Mandatory in-store training - minimum 3 months/training salary $18/hr
• Strong aptitude for customer service
• Professional, responsible and reliable
• Good communicator and good listening skills
• Computer literate
• Ability to identify and pursue sales opportunities

Workplace: 291 De Villemure, QC, J7Z 5J5

Schedule: Monday to Friday, 9am to 5pm

Come have fun and succeed with us!